After you place your order for a hand-made Iride De Portu product, we will contact you for further information, like ways of payment and delivery schedule. Note that it will take 15 working days for you to receive your goods.

Return policy

  • Please email if you wish to return an item stating your reason for return within 7 days of receiving the goods. Clearly explain why you would like to return your item(s) and if an item is faulty, please provide us with full details & images where necessary.
  • Items are to be returned unused. All packaging such as shoeboxes, authenticity cards, dust bags, and tags should be included with your return.
  • Returns that are damaged or soiled will not be accepted and will be sent back to the customer, in their expenses.
  • We do not pay for returns. All refunds are given in the form of store credit and a code will be provided to you of that value for your next purchase as soon as your original products have been received in their original, re-saleable condition.
  • If you are returning the item for an exchange, please be aware 
that we can only replace it for the same product in a different size and we do not refund shipping. We will notify you, of the scheduled pick up date and process payment for re-shipping, via personal email.
  • If the goods are faulty, we will replace your items and pay for the shipping costs in full.